I need to talk to you guys right away about my schedule or pet! What’s the fastest way to contact you?
[email protected]
If you’re an existing client and need to make changes, ask questions, or get in touch with your walker, the fastest way is to just email us at [email protected] It’s our admin account, monitored all day every day by all of us, so we never miss anything from you or your pet!

 

Getting Started

How do I get started?
Easy! There are 4 steps, and you can do almost everything online.
Just head to “Getting Started”.

Can I have a meet & greet?
Certainly! We love to come by and meet pets (though a meet and greet is not required to get started).Meet & greets are an optional way for you to get to meet one of your Spotwalkers beforehand! We assign you a couple main walkers, (and don’t worry, if you ever order and they’re unavailable, we always have backups on call). During a m&g one of your main folks will 1. make sure your dedicated team of walkers has all your information, 2. situate your keys if needed, and most importantly 3. get to know your pet 🙂

1. You can hop here to purchase.
2. Once you send this, just follow up by email with a couple of dates & times that you’re free for us to come by, and we’ll get you on our calendar!

Are your walkers insured?
Yes! We are fully insured and bonded. We have a small, tight-knit and amazing family of walkers, and each of them undergoes an intensive interview process, in-depth background check, and full training. They are all amazing, caring animal lovers, and you can see their faces and bios at http://spotwalk.com/family/

Will I always have the same walker?
We do our best to have the same walker develop a bond with your pet! We assign you a few main Spotwalkers to get to know you and be your go-to folks. Then of course we also provide backup walkers for you whenever your main person isn’t available. One of the things people love about us is that we’re always there & available for you, no matter what, because we’re able to provide a backup walker (who is someone else’s main walker 🙂 at all times.

What areas do you cover?
We cover most of the Philly Metro area, from Brewerytown to Kensington, across to Queens Village, down to Grad hospital, and through West Philly as well.
spotwalkmaparea

 

Ordering & Scheduling

How do I place an order for non-repeating walks?

  1. Head to “Add Single Visits” in your account
  2. Select your date, time(s) (you can pick more than one time for a single date) and hit save.
  3. Confirm and checkout on the right!

I want to set up repeating walks. How do I get on your subscription?
If your schedule stays the same every week, we can set you up with a weekly recurring discount walks subscription!

  1. Head to “Add Subscription Visits” in your account
  2. Select your date, time(s) (you can pick more than one time for a single date) and hit save.
  3. Confirm and checkout on the right!
  4. Your card will be billed that amount each week, and we’ll have you on our calendar at those exact dates & times ongoing, until you tell us different!

What’s the difference between weekly walks and single walks?
Weekly walks (“Subscribe weekly visits”) recur at the same time and on the same days every week! They are discounted because they’re much easier to schedule ongoing. When you order weekly walks, the site automatically signs you up for a recurring weekly subscription that bills your credit card each Sunday.
Single walks (“Non-repeating visits”) you can order at any time, and the billing does not recur.

I have a subscription but want to add an extra walk that doesn’t repeat. How do I order additional visits?

  • Head to “Add Single Visits” in your account
  • Select your date, time(s) (you can pick more than one time for a single date) and hit save.
  • Confirm and checkout on the right!

How far in advance do I have to order? What if I need a walk last minute?
If you order more than 2 days (48 hours) in advance, you’re golden!
We also understand you can’t always schedule life, and we love to jump in to help whenever we can. We’ll help book at the last minute as much as our schedule allows, and add short notice fees automatically.

How do I know I’m all set?
If you’re a set-up client and place an order two days in advance, then we’ve got you! You can see your schedule on your schedule tab. In the extremely rare (in fact, as of yet never) case that we can’t cover a walk ordered with 48 hours notice, you will hear from us right away. So once ordered, consider yourself covered!

What happens if I cancel or need to reschedule a visit?
No problem, just give us 48 hours notice! You can hop to your calendar and cancel there anytime.
If something comes up last minute, that’s ok too! After 48 hours, the more time before the visit when you cancel, the more refund you get; the closer to the walk time, the lower the refund. If we arrive but can’t access the house or the dog isn’t available, we charge the same as for the walk.

Are there visit cancellation fees?
Yes, we do want to cover our walkers for holding the time for you. If you give us 48 hours notice, rescheduling and canceling comes with full refund. After 48 hours, the more time before the visit, the more refund you get; the closer to the walk time, the lower the refund. If we arrive but can’t access the house or the dog isn’t available, we charge the same as for the walk. If we arrive but can’t access the house or the dog isn’t available, we charge the same as for the walk.

I need to cancel an overnight!
We know things come up! No problem. Give us 3 days notice and we’ll refund you in full minus any credit cards fees.
With less than 3 days notice, we charge extra to cover your overnight sitter’s time. Less than 48 hours is a $20 charge, and less than 24 hours is a half refund.

What time will my walk happen? I see time blocks but want my specific time!
We always do our best to reach you as close to your requested time as possible! You see our time block, but we see your exact, requested time. Scheduling in 2 – 3 hour blocks enables us to make sure we can have the best walker for your pet available no matter when you need us.

How do I make adjustments to my schedule?
You can hop to your account and manage your calendar there anytime. If you’re having trouble, you can also always email us at [email protected]! We’re here to help 🙂

How can I let my walker know to do something new?
  1. Log in to your account (here’s the link: http://app.spotwalk.com/clients/) and click on “Pet Profile” on the left.
  2. Add the new info to the “Important Updates” box up top (and adding dates when instructions apply is great)!
  3. New ongoing instruction? you may ALSO want to add it to the “top three things” box, or the correct notification box (Eg. new medication to give? Add it to the “medications” area as well as the important updates box 🙂
What if I need to tell my walker to do something specific on a specific walk?
  1. Log in to your account (here’s the link: http://app.spotwalk.com/clients/) and click on “Pet Profile” on the left.
  2. Add the new info to the “Important Updates” box up top, with the DATE you’d like it to happen 🙂
  3. New ongoing instruction? you may ALSO want to add it to the “top three things” box, or the correct notification box (Eg. new medication to give? Add it to the “medications” area as well as the important updates box 🙂

 

Care Questions

Can you walk both of my dogs?
Certainly. You can simply add an extra dog for $5 when you order.

Can you feed my dogs?
Of course! Just note it when you order walks, and you’ll be all set. No extra charge.

Can you give them medicine?
Yes! Just note dosage, times, and indicators when you order walks, and you’ll be all set. No extra charge.

Can I give you a check?
No, thank you. We use Stripe to process all of our payments so we take all major credit cards.

Buddy walks
Yes, if your pup is sociable and lives nearby other friendly dogs, we love to bring friends safely out together whenever possible!

What if there’s a change to any information I gave during the meet and greet?
Email us at [email protected]! We’re here to help 🙂

What if I move?
Email us at [email protected]! We’re here to help 🙂