I need to talk to you guys right away! What’s the fastest way to contact you?
[email protected]
If you’re an existing client and need to make changes, ask questions, or get in touch with your walker, the fastest way is to just email us at [email protected] It’s our admin account, monitored all day every day by all of us, so we never miss anything from you or your pet! If it’s an emergency, please call 911.

Getting Started

What’s the first step?
Easy! Start here. There are 3 steps for you to create your account and start your pet profile. You can do almost everything online.

What does it cost?
Our specialty is providing regular, consistent walks for busy working professionals — that’s why we do bulk and subscription discounts.

Can I have a meet & greet?
Of course! The reason we offer your first visit free is so folks who want one can order a meet & greet as their first visit 🙂

Do I have to have a meet & greet before I can order walks?
Nope, a m&g is optional. Our system is set up so you can give us everything we need even without meeting in person 🙂

What will happen during my meet & greet?
We’ll have one of our great folks come by, get all of your important information (so that your assigned Spotwalkers will have access to it when they come), help situate your keys if needed, and most importantly, get to know your pet 🙂 If it’s your first visit, it will be free!

How do I order a meet & greet?

  1. Just order a single visit at a time that’s convenient for you (if it’s your first visit, it will be free!)
  2. Let us know you’d like that visit to be a meet & greet by emailing us at [email protected]

We’ll send one of our great team to get all the info that your assigned Spotwalkers will need when they come!

Will the Spotwalker from my meet & greet be the one doing my walks?
That depends: if you’re ordering weekly recurring visits then yes, you can meet one of the walkers on your dedicated team!

If you’re ordering one-off / non-pre-scheduled visits then we’ll do our best to send someone we think will be a good pick given your location, but since we don’t know exactly what your schedule will be or have you set up in advance and ongoing, your Spotwalker may not be the same person doing your actual visits. The more scheduled and consistent your visits, the more likely it is we can send the same person!

Can I meet my assigned Spotwalker, rather than a general Spotwalker?
If you’re setting up a subscription (weekly repeating walks), yes!

If you’re ordering one-off / non-pre-scheduled visits then we’ll do our best to send someone we think will be a good pick given your location, but since we don’t know exactly what your schedule will be or have you set up in advance and ongoing, your Spotwalker may not be the same person doing your actual visits. The more scheduled and consistent your visits, the more likely it is we can send the same person!

When you order a subscription, we assign you a dedicated team of 2-4 Spotwalkers based on those days & times. If you’d like to meet one of your dedicated team members beforehand, we’ll ask you for a few date & time range options for a meet & greet, so we can do our best to match you up with someone who will be available for the majority of your walks and one of your selected meet & greet times. Then we’ll help organize a get together!

Will I always have the same walker?
We do our best to have the same walkers develop a bond with your pet! If you want to lock in a more regular team, the best way to do that is to set up repeating weekly, 5-days-a-week subscription walks: the more regular and frequent you are with us, the more regular we can be for you! When you subscribe, we’ll assign you a dedicated team of 2 – 4 main walkers to get to know your pet (one person might go away or get sick — a team will always be more available for you). Then we send those folks whenever humanly possible!

For single / non-repeating visits, we send the same walkers whenever we can by automatically inviting folks who’ve already met your pet, before any new people.

One of the things people love about us is that we’re always there and available for you, no matter what, because we’re here doing the management work of making sure your pet is taken care of at all times. So even if something comes up, we’ve still got you covered and are here to handle everything for you!

I want just the 1-2 walkers and no one else. Can you do that?

While we do our best to have the same walkers develop a bond with your pet, we’re also here to make sure your pet is taken care of, even if your team is unavailable or already booked up. We always have excellent backups on call for you if your main person/team is sick, out of town, or already booked with more frequent users. This way you don’t have to scramble last minute to find help — we do that work for you!

To lock in a more regular team, the best way is to set up repeating weekly, 5-days-a-week subscription walks: the more regular and frequent you are with us, the more regular we can be for you! One of the things people love about us is that we’re always there and available for you, no matter what, because we’re here doing the management work of making sure your pet is taken care of at all times. So even if something comes up with your main person, we’ve still got you covered and are here to handle everything for you!

Are you insured?
Yes! We are fully insured and bonded. We have a small, tight-knit and amazing family of walkers, and each of them undergoes an intensive interview process, in-depth background check, harness test, and shadowing of multiple walks. They are all amazing, caring animal lovers, and you can see their faces and bios at http://spotwalk.com/family/

What areas do you cover?
Downtown Philadelphia and Washington DC!
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We cover most of the Philly Metro area, from Brewerytown to Kensington, across to Queens Village, down to Grad hospital, and through West Philly as well.

Serving Washington DC neighborhoods Dupont Circle, Logan Circle, West End, Adams Morgan, 14th Street, Shaw, SW, Navy Yard, Columbia Heights, Penn Quarter.

About Our Spotwalkers

We are a small, tight knit team! Our walkers are all amazing, caring animal lovers, and you can see their faces and bios at http://spotwalk.com/family/

What is your hiring process like?

At Spotwalk we aren’t like Wag and Rover: we don’t hire strangers, we don’t let just anyone sign up to be a walker, and every person we work with is a highly-qualified, highly-vetted professional. With Spotwalk our walkers are paramount.

To become a Spotwalker, a person must have significant previous experience handling animals and pass an intense vetting and testing process. We check for general animal handling skills, harness safety, leash safety, ability to handle difficult animals, and much more. We meet each Spotwalker in person (ask that of wag or rover) and watch them on a field test to make sure they live up to our high standards. Finally, we always send one of our existing Spotwalkers out on the first few walks of a new Spotwalker to make sure we’re happy with them.

With Spotwalk you don’t have to look through profiles to find a good walker: we do all the work for you, and guarantee all of our walkers are the absolute top of the line.

Will I have a consistent Spotwalker?
That depends on how consistent your walk schedule is — if you’re ordering a weekday recurring subscription we’ll assign you a consistent and dedicated team of 2-4 walkers. With this setup you get consistent walkers, full-time availability, and backup in case of the unexpected (e.g. if your main walker gets sick or you need last minute changes).

If you’re ordering single, non-subscription visits we may not be able to send the same walker every time since we don’t know what your schedule will be in advance and over time.

No matter which type of walk you’re ordering we’ll still try to send the same walker as much as humanly possible (eg. as much as their and your schedules allow). In general, the more consistent your schedule is the more we’ll be able to send the same person!

Can I meet my walker?
If you’re ordering a weekly subscription, yes! Just set up a meet and greet (see above) and you can meet one of the Spotwalkers on your dedicated team.

If you’re ordering one-off / non-pre-scheduled visits then we’ll do our best to send someone we think will be a good pick given your location, but since we don’t know exactly what your schedule will be or have you set up in advance and ongoing, your Spotwalker may not be the same person doing your actual visits. The more scheduled and consistent your visits, the more likely it is we can send the same person!

Ordering & Scheduling

What are your prices?
The more your order, the cheaper the visits get! A single half hour walk starts at $20, but if you’re setting up a subscription (repeating weekly walks), they can drop down to $16 per visit. ($17 each for 5 walks a week, $18 for 2-4 walks per week). Check out our pricing by logging in and adding things to your cart, or hop to our rates layout.

How do I start?
Easy! Create your account here. It’s 4 steps and once you’re set up you’ll be all ready to order visits 🙂

How do I place an order for non-repeating walks?

  1. Head to “Book visits” in your account
  2. Select your date, time(s) (you can pick more than one day on the calendar  for a single date) and hit save.
  3. Confirm and checkout on the right!

I want to set up repeating walks. How do I get on your subscription?
If your schedule stays the same every week, we can set you up with a weekly recurring discount walks subscription!

  1. Head to “Book visits” in your account and select “Weekly Recurring visits” underneath “book visits”
  2. Select your dates (you can pick more than one day at a time on the calendar), time, enter notes and feeding info, and hit save.
  3. Confirm and checkout on the right!
  4. Your card will be billed that amount each week, and we’ll have you on our calendar at those exact dates & times ongoing, until you tell us different!

What’s the difference between weekly walks and single walks?
Weekly walks (“Weekly Recurring visits”) happen at the same time and on the same days every week. They are discounted because they’re much easier to schedule ongoing. When you order weekly walks, the site automatically signs you up for a recurring weekly subscription that bills your credit card each Saturday before your upcoming walks that week.
Single walks (“One-time visits”) you can order at any time, and the billing does not recur.

I have a subscription but want to add an extra walk that doesn’t repeat. How do I order additional visits?

  • Head to “Book visits” in your account
  • Select your date, time, enter any notes and hit save.
  • Confirm and checkout on the right!

How far in advance do I have to order? What if I need a walk last minute?
If you order more than 2 days (48 hours) in advance, you’re golden!
We also understand you can’t always schedule life, and we love to jump in to help whenever we can. We’ll help book at the last minute as much as our schedule allows, and the site will add short notice extras automatically on a sliding scale after 48 hours: the more time before the visit when you order, the lower the late charge; the closer to the walk time, the higher the amount.

How do I know I’m all set?
If you’re a set-up client and place an order two days in advance, then we’ve got you! You’ll get a confirmation email so you know we received your order. Then you can see your schedule on your my visits tab. In the extremely rare (in fact, as of yet never) case that we can’t cover a walk ordered with 48 hours notice, you will hear from us right away. So once ordered, consider yourself covered!

What happens if I cancel or need to reschedule a visit?
No problem, just give us 48 hours notice! You can hop to your calendar and cancel there anytime.
If something comes up last minute, that’s ok too! After 48 hours, the more time before the visit when you cancel, the more refund you get; the closer to the walk time, the lower the refund. If we arrive but can’t access the house or the dog isn’t available, we charge the same as for the walk.

Are there visit cancellation fees?
Yes, we do want to cover our walkers for holding the time for you. If you give us 48 hours notice, rescheduling and canceling comes with full refund! After 48 hours, the more time before the visit, the more refund you get; the closer to the walk time, the lower the refund. If we arrive but can’t access the house or the dog isn’t available, we charge the same as for the walk.

What time will my walk happen? I see time blocks but want my specific time!
We actually always do our best to reach you as close to your requested time as possible! In fact, while you see that time block, but we only see your exact, requested time, and can usually get there within a half hour on either side of that time. We schedule in those blocks just to make sure we can send the best walker for you — we’d rather send your regular person a half hour off your exact time, than someone else who’s new, just because they’re available at your exact time.

How do I make adjustments to my schedule?
You can hop to my visits and manage your calendar there anytime. If you’re having trouble, you can also always email us at [email protected]! We’re here to help 🙂

How can I let my walker know I need them to do something on a specific visit?
  1. Log in to your account and head to your schedule.
  2. Click on the visit in question, and put your updates in the Notes field. This will show up front & center for your walker on that visit only.
  3. New ongoing instruction (not just for one visit)? Head to your visit instructions in your pet profile, and update those ongoing instructions that show up for each visit. For per-pet updates like feeding, harness, and meds, click on “edit pet” and enter corresponding box (Eg. new medication to give on each visit? Add it to the “medications” area.)

How do I contact my walker directly?
Email us at [email protected] and we’ll make sure they see it! We generally don’t give out direct walker contact info for everyone’s safety, and because you’ve got a team of folks at your service: If texts start going back and forth between one of your team members and you, important information is very likely to get lost! So we try to keep all the info in the app, which goes directly to your walker team. This way, if someone else on your main team is coming, they still have all the important info right in front of them.

Overnights & pet sitting

Do you guys do pet sitting?
Yes! We’d love to spend time with your pets while you’re away. We can do multiple daily visits, or come and stay overnight! Cat or dog (or hamster or bird), we’ve got you covered if you’re out of town.

What does an overnight cost?
The full 4 walks a day, staying-over-all-night pet sitting package starts at $89 a day.

What comes with an overnight?
Our Overnight Pet Sitting package is designed to not interrupt your pet’s routine: it’s as though you’re still home, on a regular work schedule.
– Your walker will arrive around 7pm on the first night.
– Your pup gets an evening 30 minute walk on arrival, before dinner.
– We run out for another quick stroll just before bedtime.
– We stay overnight in whatever room you prefer, for cuddles, care, and attention!
– In the morning we go out for a morning 30 minute walk, and depart around 8 or 9am.
– We return midday for an additional 30 minute walk, also included in the price.

How do I order an overnight?
Just hop here and click on “overnights” up top. It’s pretty simple, you can add dates to your cart to see pricing and then place your order. We ask for 5 days advance notice for overnight requests 🙂

Will I have the same Spotwalker for all of my overnights?
We always try to do this! The more notice you give us, the easier it will be for us to send you just the one person to stay during the evenings and overnight. For shorter notice requests and much longer overnights, we may set you up with a tag team of walkers to make sure you’re 100% covered for the entire time. With us, you can go away with total peace of mind, knowing your pet is completely cared for 🙂

Can I have a meet & greet with my overnight Spotwalker?
Yes! Everyone’s first meet & greet is free (see our meet & greet section, above), but you can always order as many subsequent / additional meet & greets as you like. After your first free meet & greet, we just treat these just like ordering a single walk, to make sure your walker is covered for their time and hard work.

How do I order a meet & greet for my overnight?

  1. Just order a single visit at a time that’s convenient for you (if it’s your first visit, it will be free!)
  2. Let us know you’d like that visit to be a meet & greet by emailing us at [email protected]

We may reach out to you to request a few other days and times, so we can try to match you up with someone who will be available for both your meet & greet time and all of your overnights. The more notice you give us, the easier this will be!

Don’t worry, if it’s short notice, we can still help: We’ll send one of our great team to get all the info that your assigned Spotwalkers will need when they come!

I need to cancel an overnight!
We know things come up! That’s ok. Reach out to us at [email protected] to let us know. As long as you give us one week notice, we’ll refund you in full minus any credit card fees. With less than a week’s notice, we charge extra to cover your overnight sitter’s booked time: $20 charge for less than a week. With 4 days or fewer advance notice it’s a $20 charge per night. Less than 48 hours is a half refund per night. Day of is full charge.

Care Questions

Can you walk both of my dogs?
Certainly. We add an extra dog for $5 when you order.

Can you feed my dogs?
Of course! Just note it when you order walks, and you’ll be all set. No extra charge.

Can you give them medicine?
Yes! We can give small pills and the occasional inhalers, drops, or cream. Just note dosage, times, and indicators when you order walks, and you’ll be all set. No extra charge. However, we will not give injections or unduly complex or dangerous procedures. We want to make sure everyone is safe, and most of our walkers do not have specific veterinary degrees.

Can I give you a check?
No, thank you. We use Stripe to process all of our payments so we take all major credit cards.

What if there’s a change to any information I gave during the meet and greet?
Update your pet profile any time! If you need something specific, you can always email us at [email protected]! We’re here to help 🙂

What if I move?
Email us at [email protected]! We’re here to help 🙂